Refund & Return Policy
At 99tkshopbd.com, customer satisfaction is our priority. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 48 hours of delivery.
To be eligible for a return, the product must be unused, unwashed, and in its original packaging with all tags intact. Certain items such as innerwear, cosmetics, personal care products, and clearance items are non-returnable due to hygiene and safety reasons.
Once your return is approved, we will process a replacement or refund within 7–10 working days. Refunds will be issued via the original payment method or as store credit, depending on the situation.
Shipping charges are non-refundable unless the return is due to our mistake.
For any return or refund requests, please contact our customer support before sending the product back.